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Inside Sales / Customer Service – Rotating Equipment

Job Category: Customer Service Distribution
Job Type: Full Time
Job Location: Deer Park

Essential Duties And Responsibilities

– Answer incoming phone calls
– Address customer needs in a timely manner
– Process Quotes and Orders in a timely manner
– Return customer calls as necessary
– Make out-going phone calls as required to obtain Customer Service information
– Expedite all Distribution open Sales Orders
– Handle all customer Certification request
– Handle all customer Proof Of Delivery
– Provide RMAs to Customers
– Enter Cases
– Required to participate in the On Call rotation
– Assist in answering and dispersing incoming DTI phone calls through a round robin call rotation.
– Attend all trainings and meetings as required to improve customer service, computer, phone competence or any other requirements that would be important to the success as a customer service professional

Knowledge and Skills

– College degree preferred
– 2-5 years customer service experience in centrifugal pumps and/or rotating equipment to include focus on water pumps, fire pumps, and cursory knowledge of ball and butterfly valves.
– Good working knowledge of Microsoft Office applications (Word, Excel, and Outlook)
– Excellent written and verbal communication skills
– Excellent attention to detail
– Attributes and AttitudesAbility to manage multiple tasks simultaneously and to prioritize accordingly under constant deadlines
– Ability to maintain good working relationships with all level of company employees, clients and vendors
– Ability to work accurately, paying close attention to detail
– Ability to work independently without supervision
– Desire to continuously grow in knowledge and assume additional responsibilities where appropriate

Attributes and Attitudes
– Ability to manage multiple tasks simultaneously and to prioritize accordingly under constant deadlines
– Ability to maintain good working relationships with all level of company employees, clients and vendors
– Ability to work accurately, paying close attention to detail
– Ability to work independently without supervision
– Desire to continuously grow in knowledge and assume additional responsibilities where appropriate

Salary / Benefits
– Salary commensurate with experience.
– Full Dooley Tackaberry, Inc. Benefit Package (Including health insurance, dental insurance, vacation, sick leave, 401K Plan, paid training, etc.).

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